Refund policy

Return & Refund Policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at connect@primalnomads.com. If your return is approved, we’ll provide instructions on where and how to send your item. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or if you received the wrong item. We’ll evaluate the issue and make it right.

Non-returnable items

Digital products and downloadable products are non-refundable once accessed or downloaded, except where required by law.

Items clearly marked Final Sale at the time of purchase cannot be returned. Gift cards are also non-refundable.

If you’re unsure whether an item qualifies for return, contact us at connect@primalnomads.com.

Exchanges

The fastest way to exchange an item is to request a return for the original item and, once the return is approved, place a new order for the preferred size, color, or style.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer laws. Returned physical items must be unworn, unused, with tags attached, and in their original condition.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit-card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at connect@primalnomads.com.