Shipping Policy

Primal Nomads ships from Hawaiʻi.

U.S. Shipping

We offer free shipping on U.S. orders.

Estimated delivery for eligible U.S. orders is generally 3–5 business days once the order has been handed to the carrier. Delivery times are estimates and may vary depending on location, carrier delays, weather, holidays, or other circumstances outside our control.

Order Processing

Orders are prepared for shipment as quickly as possible.

Orders are typically processed within 1–2 business days before being handed to the carrier.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping estimates begin once the carrier has received your package.

Tracking

If tracking is available for your order, a tracking number will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after your shipping confirmation is sent.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at connect@primalnomads.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

International Shipping

International shipping may be available to select destinations and will be shown at checkout when available.

Shipping rates and estimated delivery times vary depending on destination.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.

Customs processing may cause additional delivery delays.

Delayed or Missing Packages

Carrier delays may occasionally occur after an order has left our possession.

If your tracking has not updated for an extended period, or your package is marked as delivered but cannot be located, please contact us at connect@primalnomads.com and we will help you determine the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at connect@primalnomads.com.

Please include your order number and, when possible, photographs of the issue so we can help resolve it.

For additional information, please review our Return & Refund Policy.

Digital Products

Digital products and downloadable products are delivered electronically and do not require physical shipping.

Questions

For questions about shipping or your order, contact:

Primal Nomads LLC
connect@primalnomads.com

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